Shipping & Returns

At Performance Gaming, we strive to provide a seamless and efficient shipping experience for our customers. Please read our Shipping Policy carefully to understand the terms and conditions regarding the shipment of your orders.

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1. Order Processing and Shipping Timeframe: All orders placed with Performance Gaming will be processed and shipped from our warehouse within 5 working days from the date of order placement unless otherwise specified. We make every effort to ensure prompt order fulfillment to deliver your products as quickly as possible.

2. Shipping Method: We ship all orders via The Courier Guy, a trusted and reliable shipping service provider. The Courier Guy offers efficient and secure delivery services to ensure that your package arrives safely and on time.

3. Shipping Rates and Fees: Shipping rates and fees may vary depending on the destination, weight, and size of the package. The applicable shipping charges will be displayed during the checkout process before you confirm your order. Please note that any additional customs duties, taxes, or import fees imposed by the destination country are the responsibility of the buyer.

4. Shipment Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on The Courier Guy's website or through their tracking system. Please allow a reasonable amount of time for the tracking information to be updated after receiving the shipping confirmation email.

5. Delivery Time: The delivery time may vary depending on the destination and the shipping method chosen. While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather conditions or logistical issues may cause slight delays. We appreciate your patience and understanding in such situations.

6. Delivery Address: It is your responsibility to provide an accurate and complete delivery address at the time of placing your order. Please double-check the address information to ensure that it is correct and up to date. Performance Gaming will not be held liable for any delays or misdelivery resulting from incorrect or incomplete address information provided by the customer.

7. International Shipping: We offer international shipping to select countries. However, please note that international shipments may be subject to customs inspections and clearance procedures, which can cause additional delays beyond our control. Any customs duties, taxes, or import fees levied by the destination country are the sole responsibility of the buyer.

8. Order Modifications or Cancellations: Once an order has been placed and processed, modifications or cancellations may not be possible. Please review your order carefully before confirming the purchase. If you have any concerns or need assistance regarding your order, please contact our customer support team as soon as possible.

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If you have any further questions or require assistance regarding our Shipping Policy, please contact us using the information provided on our website.

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