Help Center

The Performance Gaming Affiliate Program is a way for you to earn commissions by promoting our gaming products. After signing up, you'll receive unique tracking links and banners. When someone clicks on your link and makes a purchase, you earn a commission on that sale.

Our commission rates are competitive and vary based on the product. Our affiliates earn a commission of 6% on each sale they refer. Payments are made on a monthly basis, usually within 30 days after the end of the month in which your commissions are earned.

Yes, there is a minimum payout threshold of R100. Once your earned commissions reach or exceed this amount, you can request a payout. This threshold helps streamline the payment process.

Absolutely! We provide our affiliates with a range of marketing materials, including banners, text links, and product images. Additionally, our dedicated affiliate support team is available to assist you with any questions or promotional strategies you may need.

Yes, you can track your referrals and monitor your performance through our user-friendly affiliate dashboard. You'll have access to real-time statistics, including click-through rates, conversion rates, and the commissions you've earned, allowing you to optimize your marketing efforts effectively.

To place an order with Performance Gaming, simply browse our website, select the products you wish to purchase, and add them to your cart. Once you've finished shopping, proceed to the checkout page. You'll be prompted to provide your shipping and payment information. Review your order, and upon confirmation, your order will be placed.

The delivery time for Performance Gaming orders varies depending on your location and the shipping method chosen. On average, standard shipping within South Africa takes 3-5 business days, except for our Scuf controllers. All Scuf controllers have a lead time of 8 days.

No, Performance Gaming currently does not offer international shipping for its products. Our shipping services are limited to specific regions within the country. We aim to expand our shipping services in the future, but at present, we solely ship within the domestic territory. We apologize for any inconvenience this may cause to our international customers.

Please refer to the return and refund section in the help center on the Performance Gaming website. There, you'll find comprehensive information about our return and refund policy, including details on the process, eligibility, and any specific conditions that apply to different product categories. This resource will provide you with all the necessary information to initiate a return or request a refund for your order.

Performance Gaming provides a convenient and flexible shipping policy. For orders exceeding R400, we offer free shipping as a cost-effective perk, encouraging bulk purchases. This ensures that you can save on shipping costs when you shop for multiple items. For orders under R400, a modest shipping fee of R95 is applied. This flexibility caters to various shopping needs, whether you're buying a single item or a larger selection. We aim to balance affordability with quality service to meet your preferences.

Performance Gaming is a purely online store, and we do not keep stock at our offices. Collections are unfortunitely not possible.

The delivery time for Performance Gaming orders varies depending on your location and the shipping method chosen. On average, standard shipping within South Africa takes 3-5 business days, except for our Scuf controllers. All Scuf controllers have a lead time of 8 days.

The shipping of Performance Gaming orders is entrusted to The Courier Guy, a reputable and dependable courier company known for their commitment to safe and efficient delivery services.

To keep you in the loop, Performance Gaming ensures that as soon as The Courier Guy collects your package, you'll receive an email notification. This way, you can stay informed about the progress of your order every step of the way.

Performance Gaming offers free shipping as a perk for orders exceeding R750, making it cost-effective for bulk purchases. For orders under R750, a modest shipping fee of R95 applies, allowing flexibility to cater to different shopping needs.

Yes, Performance Gaming values your peace of mind. You'll receive a unique tracking number via email, which empowers you to monitor your order's journey and know precisely when to expect your gaming treasures.

Initiating a return with Performance Gaming is easy. Simply contact our customer support team through our dedicated return request form or by phone. Provide your order details, the reason for the return, and any other requested information. Our team will guide you through the process, including return shipping instructions, to make it a smooth experience for you.

To be eligible for a return, the product should be in its original condition, unused, and in its original packaging. This ensures that we can efficiently process the return and provide a refund or replacement as per your preference.

We only accept returns on faulty products. We do not accept returns on used products and opened packages. If the product is faulty, please contact our customer support team, and we will assist you in resolving the issue promptly. If the product is in working condition and has been used or the packaging has been opened, it does not qualify for a return. This policy helps us maintain the quality of our products and ensure fairness to all our customers.

Performance Gaming's refund policy is designed to ensure customer satisfaction. If you have an unshipped order and wish to cancel it, we will process your refund within 24 hours.

Refunds for delivered orders are possible, but the package must remain unopened. A shipping fee will be applicable to collect the unopened package, and we'll initiate the refund process once we receive the package.

We recommend requesting a refund as soon as you believe it's necessary. Refunds for unshipped orders are processed within 24 hours. For delivered orders, please make sure the package remains unopened. Refund will be processed as soon as we have recieved the package and inspected the package.

Eligibility for a refund depends on the status of your order. Unshipped orders are refundable. Delivered orders can be refunded if the package remains unopened.

Refunds are made via the original payment method. If you paid via EFT, expect the funds to reflect in your account within 2-3 business days. If you used iKhokha or Yoco, refunds will be subject to their terms and conditions, and the timeline may vary accordingly.

At Performance Gaming, we take your privacy seriously. Your personal information, such as name, address, and contact details, is collected solely for the purpose of processing your orders and ensuring smooth delivery. This information is securely stored on our servers and is accessible only to authorized personnel. We do not use your personal data for any purposes other than fulfilling your orders and enhancing your shopping experience.

Absolutely, we prioritize the security of your payment information. Performance Gaming uses industry-standard encryption and secure socket layer (SSL) technology to protect your financial data during transactions. We also partner with trusted payment providers to ensure that your payment details are handled with the utmost care and security.

Yes, you have control over your data and communication preferences. We provide an option for you to opt out of marketing emails and newsletters. Simply visit your account settings or click the "unsubscribe" link in our emails to manage your preferences. Additionally, you can review our detailed privacy policy to understand how data collection works and how to exercise your rights.

We have implemented several measures to ensure your privacy while using our website. These include robust encryption protocols to secure data transmission, regular security audits, and compliance with data protection regulations. Our privacy policy outlines these measures and provides transparency on how we handle your data. We are committed to maintaining a safe and secure online shopping environment for our valued customers.

Yes, we do utilize social media pixels and collaborate with Google for targeted advertising. These tools enable us to provide you with personalized and relevant content based on your interests and online behavior. Rest assured, we adhere to industry best practices and data protection regulations to ensure the privacy and security of your information throughout this process.